FAQs
Good questions.
Straight answers.
Getting Started
How does ZA Drive work?
You choose a vehicle and we take you through the upfront contribution, regular payments, agreement period and responsibilities. If your application is accepted, you get on the road — and once the applicable contractual requirements are completed, ownership transfers through the agreed process.
What documents are required?
Usually a driver’s licence, photo ID, proof of address and evidence of regular income. We may also ask about existing financial commitments, intended vehicle use and other information needed for assessment.
How are applications assessed?
Individually. We look at the information you provide, including income and existing commitments. Acceptance and vehicle availability are subject to assessment and final terms.
Payments & Agreement
Is an upfront contribution required?
Generally, yes. The applicable amount depends on the vehicle and is set out clearly before you proceed.
How are regular payments determined?
By the vehicle and the terms of the agreement. You’ll know the payment amount, frequency and agreement period before you commit to anything.
What happens if a payment is missed?
Contact us as early as you can. Missed payments are handled under the terms of your agreement, which are explained before you sign.
Can an agreement be completed early?
Ask us about your situation. Whether and how an agreement can be completed early depends on its terms.
Vehicle Responsibilities
Who pays registration?
Subject to the final agreement, registration is generally the customer’s responsibility.
Who pays comprehensive insurance?
Subject to the final agreement, comprehensive insurance is generally the customer’s responsibility.
Who pays for servicing and maintenance?
Subject to the final agreement, servicing, maintenance, tyres and repairs are generally the customer’s responsibility.
Can vehicles be used for rideshare or delivery?
Tell us how you plan to use the vehicle when you enquire. Whether rideshare or delivery use is permitted depends on the vehicle and your agreement.
Ownership
When does ownership transfer?
Once the applicable contractual requirements have been completed, we proceed through the agreed ownership-transfer process.
Support
How do I get in touch?
Call 0413 385 794, email info@zadriverentals.com.au or use the contact form. Existing customers can use the same details.
General information only. Your signed agreement sets out the terms that apply to you.